Privacy Policy

Introduction

At Play for Joy Casino, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our social casino website.

As a social casino platform, we do not handle real money transactions, but we still collect certain information to provide you with the best gaming experience. This policy is designed to be transparent and easy to understand, complying with UK data protection laws including the General Data Protection Regulation (GDPR).

Information We Collect

We collect different types of information to provide and improve our services:

1. Information You Provide

• Account Information: When you register, we collect your username, email address, and password
• Personal Details: Optional information like date of birth (for age verification) and display name
• Communication Data: Messages you send to our support team or other users
• Preferences: Game preferences, language settings, and notification preferences

2. Information We Collect Automatically

• Device Information: IP address, browser type, operating system, and device identifiers
• Usage Data: Pages visited, time spent on pages, games played, and interaction patterns
• Technical Data: Browser type, Internet service provider, and referring/exit pages
• Performance Data: Load times, error reports, and crash data

3. Information From Third Parties

• Social Media: If you connect via social media, we may access basic profile information
• Analytics Providers: Google Analytics and similar services provide aggregated usage data
• Game Providers: Our game partners may provide gameplay statistics for optimization

How We Use Your Information

We use your information for the following purposes:

Purpose	Legal Basis	Data Used
Provide and maintain our services	Contractual necessity	Account info, usage data
Personalize your gaming experience	Legitimate interest	Game preferences, usage patterns
Communicate with you	Consent/legitimate interest	Email, preferences
Improve our services	Legitimate interest	Usage data, feedback
Ensure security and prevent fraud	Legal obligation	IP address, device info
Comply with legal requirements	Legal obligation	All relevant data

Data Sharing and Disclosure

We may share your information in the following circumstances:

1. Service Providers

We work with trusted third-party service providers who help us operate our website:

• Game Providers: NetEnt, Play'n GO, Microgaming, etc. (for game delivery)
• Analytics Services: Google Analytics (for website analytics)
• Hosting Providers: AWS, Cloudflare (for website hosting)
• Email Services: Mailchimp, SendGrid (for communications)

2. Legal Requirements

We may disclose your information if required by law:

• To comply with legal obligations
• To protect our rights, property, or safety
• To prevent fraud or illegal activities
• In connection with legal proceedings

Your Data Protection Rights

Under GDPR, you have the following rights regarding your personal data:

How to Exercise Your Rights

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

Data Retention

We retain your personal information only as long as necessary:

• Account Information: Retained while your account is active
• Usage Data: Retained for 24 months for analytics purposes
• Communication Records: Retained for 6 years for legal compliance
• Legal Requirements: Some data may be retained longer to comply with legal obligations

When we delete your information, we ensure it is permanently removed from our systems and cannot be recovered.

International Data Transfers

Your data is primarily stored and processed within the United Kingdom and European Union. If we transfer data outside these regions, we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses (SCCs)
• Adequacy decisions from the European Commission
• Binding Corporate Rules (BCRs)

Security Measures

We implement robust security measures to protect your information:

Technical Security

• SSL/TLS encryption for data transmission
• Encrypted storage for sensitive data
• Regular security audits and penetration testing
• Firewalls and intrusion detection systems
• Secure authentication and access controls

Organizational Security

• Staff training on data protection
• Need-to-know access principles
• Confidentiality agreements
• Incident response procedures

Children's Privacy

Our services are intended for users aged 18 and above. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete such information immediately.

During registration, users must confirm they are 18 years or older. We implement age verification measures where appropriate.

Cookies and Tracking Technologies

We use cookies and similar technologies as described in our Cookie Policy. Cookies help us:

• Remember your preferences and settings
• Analyze website usage and performance
• Provide personalized content
• Ensure website security

You can manage your cookie preferences through our cookie consent banner or your browser settings.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending an email notification for significant changes
• Displaying a prominent notice on our website

Contact Information

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

• Email: [email protected]
• Address: 123 Casino Street, London, UK, EC1A 1BB
• Phone: +44 20 1234 5678
• Contact Form: Visit our contact page

If you have concerns about how we handle your data, you also have the right to lodge a complaint with the Information Commissioner's Office (ICO) in the UK.